musicallymodernmaven

By: Nadia D.

Oct 21 2013

Tags: Austin City Limits, Beauty, Business, Consulting, Customer service, Education and Training, Jeff Bezos, limecrime, Online shopping, Retail and Wholesalers, street style

Category: Beauty, Fashion, New, Review, Uncategorized

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Don’t worry — I’m saving the best for last. We’ll get the ugly stuff out of the way.

First off, I want to make it clear that I am not a fan of calling people out on their crap.   It doesn’t make me happy!
That being said: sometimes a good slap in the face is necessary. This particular retailer needs the reality check.

I ordered this pair of earrings on 5 September 2013 for an outfit I’d styled specifically for ACL (Austin City Limits — HUGE music festival) Weekend 2, which started 11 October 2013. I was assured by the owner that my earrings would be finished in time, and that she would be sending them out the week after.

I received them in the mail 19 October 2013.

These were described as silver on the website. What I got were plastic discs with posts glued on the back.

After much text and email communication, the retailer assured me I would have my earrings on time on multiple occasions. My last email to her prior to the event was on 8 October 2013 at 0700, having just returned home from another trip. I expressed my disappointment in not having received my earrings, and inquired about whether or not she would have them here NLT Thursday, 10 October 2013, and she texted me, assuring me that they would be overnighted with a little something extra for my patience.

My original specification message on the receipt.

Hot glue gun, anybody?

So it’s like a piece of paper sandwiched between molded plastic.

I really could give a crap less about extra swag. I don’t need it. I want what I paid for within a reasonable timeframe –> BUT SHE DIDN’T EVEN SEND ANYTHING “EXTRA,” OR AS AN APOLOGY. Now I’m missing that swag.

My friend, Misty, is a fashion blogger (check her out here and her online store, Bleed Like Me, here) and since ACL is a massive event, and with street/festival style booming, I wanted to bring my own style with. I have no doubt that these would have caught the attention of my friend or another fashion blogger at the fest, so I was stoked to rock ’em.

Indeed, I was photographed… but not wearing these earrings. Obvi. UGH.

Look, my point is: even though these weren’t expensive earrings, I paid full price. I offered her product exposure. I was kind and patient throughout the process, and I could even post my overly-sweet emails to prove it, but there are far too many, and I just don’t feel like it. With all that considered, though, if I were in business, I’d be giving such a customer priority and have that product to her lickety split. #betterbusinessbureau mmk?

Buying from zellhaus.com is ill advised.  I wish I could give her the benefit of the doubt. I really do. But there are zero excuses for the runaround this chick gave me.

TELL me this look would not have looked BOSS with some TRILL earrings. *le sigh*

NOW — on to an example of excellent customer service and incredible product. This part makes me happy!

My experience with LimeCrime was snag-free and shipping was speedy.

I ordered this for my friend and I on 14 October 2013 and received our product on the same day as the earrings — a mere 5 days after placing the order! My gloss is hyper-pigmented and smells like a vanilla cupcake. I can’t wait to wear this shade out… and I’ll likely have to order more tubes, because this WILL become a favorite!

For fun shades and some excellent customer service, check them out here. They even sent me a little heart-shaped watermelon pin! Super-savvy advertisement move, for sure. I’ll have to clip it on a bag or something when I wear their product… and SPREAD THE WORD!

Bottom line: I’d rather give praise than criticism, but an irate customer is a mighty powerful voice, which is not to be underestimated. Prospective customers listen to peer reviews moreso today than ever. Retailers: Take heed!!!